There are a lot of reasons why customers return their products, it may be related to wrong order, wrong item being delivered, damaged products or something else. But no reason can justify an inefficient return inventory management at your end, which ultimately leads to decrease in customer satisfaction index and huge opportunity losses. Isn’t it?
Reverse supply chain efficiency affects your customer loyalty as much as the others aspects of your sales process. A considerable delay in returns processing and credit settlement for customers may lead to loss of faith in your brand and which leads to bad word of mouth and leads to loss of potential and existing customers.
Highway 905® Reverse Logistics suite ensures that your inventory module is equipped with effective handling of the returns process and provides you an end-to-end visibility across the stages of the process.
Ensure enhanced visibility in tracking a returned item from start to end of the return process with its registered RMA in the inventory
Effectively categorize the product based on the quality check protocol into either Defective, Resold as is and Resold refurbish
Provide timely updates and visibility to your sales team by changing the inventory class to back to the market
Keep track of goods to be scrapped and effectively notify the recycling unit
In case of in-warranty products it aligns with our Service and Warranty Management to effectively handle the return and repair process
Seamlessly process the claims back to carrier, retailer or end-customer
We ensure an accelerated onboarding and faster return on your investments, with a consistent and controlled change management process...
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With our comprehensive and personalized end-user training program, we accelerate and simplify adoption of our solutions within your organization
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Ensure effective service and repair processing with enhanced inventory visibility across the system
Ensure an optimized delivery execution plan powered by real-time last mile delivery tracking, workforce guidance and proof of delivery capture
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Ensure real-time visibility over your inventory and an efficient end-to-end inventory management process