Service and Repair Management

Ensure effective service and repair processing with enhanced inventory visibility across the system

Enhance service and repair inventory visibility

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Highway 905^® Service and Repair Management

In this era of hyper-connected new age customers everything is always about the differentiated experience. And, service and repair management becomes a critical medium of delivering that experience to your customers. If you fail in creating a stable and efficient process to manage your service and repairs, you lose your customer and in this inter-connected setup you lose a string of potential future businesses along with it, due to the power of word of mouth.

Highway 905^® Service and repair management ensures that you have a controlled setup to support your service and repair team and provide them with an enhanced parts and product visibility across the system.

Features and Benefits:

Enhanced traceability of the returned product throughout the system and the stages it goes through
Facilitating the process of service quality management to ensure the process efficiency and identifying the product servicing process

Real-time and up-to-date repository for parts to be involved in the repair process at disposal of the engineering team to place the order
Providing an integrated communications platform in partnership with ServiceBench, related to the service order management, warranty information search and web-service call for warranty management

Smart and optimized warehouse processing with guided picking process for the parts from the physical inventory
Facilitate the shipping of the repaired good back to the customer with the integrated carrier scheduling and load tendering